A recent study
published by Penn State examined how much personality comes into play when
interacting online. Factors such as being extroverted, introverted, gender, and
more, help determine your online browsing behavior.
According to the study, for extroverted women, Computer-Mediated
Communication (CMC) tools helped drive certain websites to be more interactive.
Human-Computer Interaction (HCI), on the other hand, was more prevalent among
male extroverts who preferred to directly interact with the computer.
S. Shyam Sundar, James P. Jimirro Professor of Media Effects
Research in the Donald P. Bellisario College of Communications and co-director
of the Media Effects Research Laboratory, said, “When you go to a website – for
example, the Google search engine – you’re essentially engaging in HCI, which
is different from CMC, which is when you’re communicating with other humans
through computer technology. When we talk about HCI here, it’s really about the
degree to which the system or the machine allows us to interact with it, and it
includes everything from how we swipe and tap on our mobile devices, to how we
try to access different information through links on a website. When we talk
about CMC, it is about the tools to chat with somebody else, like a customer
service agent through an online portal, or when we’re having a video chat via
Zoom, for example.”
An imperative aspect of creating positive user experiences
is knowing who your web visitors are, along with what engages them. Sundar
said, “These are actually quite important business decisions, because they cost
a lot of money and have a lot of backend consequences.”
People who are extroverted in real life are also somewhat
outgoing when it comes to virtual interactions, according to the paper.
Yan Huang, assistant professor of integrated strategic
communication in the Jack J. Valenti School of Communication, University of
Houston, and first author of the report, said, “Our findings largely supported
the hypothesis that as people’s level of extroversion goes up, they’re more
likely to recognize the interactive potential of the site, no matter if it’s
communicating with the machine, or using the computer to talk to other people,
but gender also makes a difference here. What we saw was that extroversion has
slightly different effects for men compared to women, in terms of the types of
interactivity that they appreciate more.”
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Written by the
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